Our goal is to build positive relationships with clients, tenants and vendors to provide a positive rental experience for our clients and tenants. Also, this helps improve tenant retention which decreases vacancy and improves a property’s financial performance. 

We understand hiring a property management company is a big step and turning over such a large investment to someone else to manage can be stressful.  We communicate with our clients during each process of managing their property – advertising, applicant processing, resident placement, maintenance, owner draws and monthly reporting. 

We also communicate pertinent legal changes.  As an example, when the COVID-19 pandemic began and the CARES Act was passed, we sent 5 client wide updates with federal, state and local law changes. 

This includes pictures, a walking tour video and when feasible, a 360-degree tour.  The website listing on our website is the hub of the advertising.  We advertise on numerous websites that push prospective applicants to our website listing where we start the screening process. 

The screening starts when a prospective applicant views the property listing and schedules a showing.  The application screening includes background checks to verify identity, income, credit history, rental history, etc.  The applicant pays a rental application fee.

This includes property advertising and showings, applicant screening, application processing, lease preparation and signing, collecting security deposit, coordinate property move-in condition assessments and the other items needed to move a tenant into a property.  A leasing fee applies.

To increase timely rent payments, residents have numerous options to pay rent: money order, cashier’s check or personal check delivered or mailed to the office or online rent payment via ACH/electronic check or credit card through the resident portal. 

We send client’s their money via an electronic transfer each month on the 12th (varies depending on weekends and federal holidays).

We email a monthly report to each client the same day the client draw is processed.  The report shows full accounting for the previous month. 

We also provide an end of the year Income Statement for accurate tax reporting of income and expenses.

Clients also receive an online owner login to access to the property management software for additional reporting options.

Although we strive to reduce potential evictions by strict applicant screening and communicating with residents, when necessary, we will file the necessary eviction paperwork and work with an attorney as needed.

However, we view evictions as a last resort.  When a resident is unable to pay rent, we attempt to work with the resident to move them out of the property with filing the eviction and move in a new resident to reduce, and sometimes, eliminate the financial impact to our client. 

During the COVID-19 pandemic (as of January 20, 2021), we only had one resident not pay rent.  That resident was a company that declared bankruptcy and the occupants moved out, and we were able to place new residents.

As of today, January 20, 2021, all of our residents are current on rent payments, which is a testament to our applicant screening and working relationships and communication with our residents.

We handle resident repair requests during business hours and emergency maintenance 24/7.  Residents receive an extension to dial when they call the office for emergency maintenance.

We provide initial trouble shooting to attempt to resolve the issue before sending out a vendor.

We coordinate with vendors to complete the repair and communicate with the client concerning the repair.  When applicable, we provide recommendations to help decide a course of action.

An additional fee is applied for repair and maintenance oversight and project management; see Management
Fees document in our Prospective Client Packet.

We coordinate documented Property Assessments: move-in, move-out and semi-annual.  The assessments generate 20+page reports with pictures.  The move-in assessment also contact 360-degree pictures.  Property assessments are billed separately from management fees.

We pay maintenance invoices and handle settlement of Security Deposit deposition. 

We are experts in the South Carolina Landlord-Tenant Act, and we ensure properties are managed in compliance with federal, state and local laws.

We are members of numerous trade organizations to remain current on pertinent legal changes.

We are able to provide additional services outside the above list.  Those items are billed at an additional cost. 

We do not include assessment management as part of our standard service; however, we can for an additonal fee per month.  This would include paying client’s mortgage, taxes, insurance and HOA fees, if applicable.